sonicPlanet LTD UK
Director : Sinan Bokesoy.
Co-founders : Sinan Bokesoy, Daito Manabe
contact : support at sonic-lab.com
We are solely responsible for the content on this site. Any software-related items (plugins, applications, information, tutorials, downloadable materials) are to be used at your own risk. We provide no guarantee concerning their usefulness or proper function within the context of any other application.
sonicLAB provides support only for the latest versions of its software. This is due to the rapid changes in the computer industry and operating systems that form the foundation of our technology. While these changes are beyond our control, we make significant efforts to maintain compatibility and update our software to ensure a sustainable user experience.
We are not responsible for the behavior of older software versions on new systems and computers, and cannot allocate additional resources in that direction. Users are expected to keep their software, DAWs, and related components updated within this ecosystem.
sonicLAB takes the privacy of your personal data very seriously and operates in strict compliance with international data protection legislation. You will only be asked to provide information that is absolutely necessary for maintaining our services. Under no circumstances will your personal data be sold or otherwise transferred to third parties.
The following is an overview of our privacy policy, including the reasons for requiring certain information:
Information We May Collect:
Marketing Communications: When you contact us requesting a demo version, you automatically consent to receiving additional information via newsletter emails about our product updates and announcements. You may unsubscribe from these communications at any time.
Software Purchase and Registration: When you purchase sonicLAB software, you will be asked to provide the necessary information for software registration.
Returns Policy: Once you purchase and register sonicLAB software to your computer as a licensee, no returns to the vendor are possible.
License Registration: Your iLOK account ID will be required for registration and license deposit. You may install the software on two computers simultaneously and can use iLOK Cloud, iLOK Key, or the host computer for registration.
License Transfer: It is not our responsibility to transfer any iLOK license to another iLOK account. Applicable fees for such transfers are handled directly with PACE (www.ilok.com).
License Terms: Upon purchase, we grant you a license to use our software. This license is non-transferable under any circumstances.
Security and Registration: We do not save any external files to your hard disk for registration or security purposes.
Software Updates and Pricing: sonicLAB reserves the right to make changes to existing software and pricing for updates or feature expansions.
Product Updates and Development: sonicLAB products are updated regularly through a continuous research and development process focused on implementing new features and innovative ideas.
Our products are thoroughly tested and continuously refined. However, they may occasionally contain minor bugs, and compatibility issues can sometimes arise between updates. sonicLAB addresses all potential conflicts immediately and releases fixes promptly.
Operating System Compatibility: sonicLAB prioritizes support for the newest operating system updates, as modern developers must stay synchronized with the latest OS versions. When conflicts occur between older OS versions and the latest product versions, priority is given to supporting current systems. We recommend updating your operating system regularly.
Pricing and Upgrade Policy: Prices may change based on the number of new features or the release of streamlined software versions. Typically, upgrades are offered for periods of no less than two years. During this timeframe, sonicLAB invests significantly in R&D by implementing substantial new features, unlike other audio software companies that primarily focus on bug fixes without meaningful feature development.
License Terms: Clients have a perpetual license to use their currently purchased software. However, sonicLAB does not guarantee OS compatibility for all previously released software versions, as priority is given to latest developments and current OS versions.
Academic/Student Licensing: Clients who previously purchased student or academic versions (full versions offered at educational discounts) must provide proof of current student or academic enrollment to obtain paid upgrades at educational pricing. Otherwise, the price difference for the professional version will apply. This policy ensures equitable treatment for all clients.
Software Longevity and Upgrade Requirements: Purchasing software does not guarantee future compatibility when changing computers or operating systems; regular upgrades are necessary. This is the fundamental nature of software usage. While sonicLAB strives to ensure long-term usability of your software, periodic upgrade charges are inevitable, as developing professional audio software requires senior-level programming expertise and significant professional investment.
support (at) sonic-lab.com